Computer document on desk

Technical Communication

Information and strategy that adds value

Product information enables great technology. Manuals, illustrations, and engaging e-learning empower the user, ensure a successful customer journey, and add value to the product and organization.

At AFRY, we translate functionality into value. Together with our clients, we add value to products using manuals, illustrations, and information management. And with experience in a broad range of industries — including medical device development, life science, telecom, and IT — we know how to adapt our approach to the client. Additionally, our diverse skillset guarantees that every deliverable is optimized in accordance with industry standards.

An advanced information strategy can reduce costs. By streamlining the publishing process, we can rid the work of excess translation and service costs, and free up time usually spent navigating complex systems. And in the hands of the customer, the right documentation guarantees fewer repairs, fewer training costs, and fewer calls to customer service.

Product information for the entire customer journey

Product information leverages complex technology. And at AFRY, we have experience of both. We understand the information systems as well as the technology. We understand how to best explain the complexity, and how to translate the product into content — into value.

But our work extends beyond the initial publishing. The product will continue to require support throughout its lifetime. Therefore, we consider the end-to-end user experience. We analyze the given target group and create the information that activates and supports the users throughout the product lifecycle.

215_af_corp_film_location_  Information strategy Team people working together

Information strategy

Documentation requires strategy because no product or document is monolithic. Every company output is part of a system.

At AFRY, we understand the necessity of employing a holistic approach. We recognize that every manual and illustration can communicate the brand experience. Whether the client requires specialist solutions or end-to-end support, we will always consider the context.

 

E-learning & training

Our e-learning and training solutions are based on a broad range of disciplinary expertise. As technical communicators, our experience spans several disciplines within technology and communications. But, looking at the company as a whole, we can provide an even wider range of subject-matter expertise.

Therefore, AFRY is perfectly suited to develop professional learning solutions adapted to any industry.

A woman talking to a person
1141_gettyimages-476804945 Illustration and animation sketching develop man blueprint

Illustration & animation

Technical illustrations and animations can often communicate advanced concepts in a smarter way than traditional media. At AFRY, we can create images that instruct the user more intuitively using existing CAD data; we can illustrate advanced processes with infographics; and we can visualize complex usage scenarios with animations. In each instance, we adapt the output to the client’s graphic profile.

Take a look at an example in the video below:

Frequently asked questions

How can technical communication improve the user experience? Arrow pointing right

Technical communication improves the user experience by making the product accessible. Using the manual, we explain complex concepts and simplify the customer journey.

How can technical communication reduce costs? Arrow pointing right

First, streamlining the publishing process rids the work of excess translation costs and reuses content. Second, in the hands of the customer, the right documentation guarantees fewer repairs, fewer training costs, and fewer calls to customer service. In other words: Documentation is a shortcut to cutting costs.

How can technical communication improve internal communications? Arrow pointing right

At AFRY, we believe that information systems empower employees to communicate smarter. Given that they have access to knowledge, employees can make more informed decisions — together. It’s both inclusive and transparent.

How can technical communication uncover hidden knowledge assets? Arrow pointing right

Documentation will inevitably include presumed knowledge and practices that make the company competitive. Technical communication uncovers tacit information — knowledge that the employees possess and use unknowingly — and makes those insights available to the employees.

Frida Lövgren - Team Leader, Technical Documentation, Malmö

Frida Lövgren

Team Leader, Technical Documentation, Malmö

Contact Frida Lövgren

For sales enquiries, please complete this form. For all other enquiries, please visit our offices and contacts page.

AFRY is committed to protecting your privacy and keeping your personal data secure. We process personal data in accordance with the applicable laws, regulations and our privacy policy.

Tomas A Johansson - Section Manager, Technical Communication, Göteborg

Tomas A Johansson

Section Manager, Technical Communication, Göteborg

Contact Tomas A Johansson

For sales enquiries, please complete this form. For all other enquiries, please visit our offices and contacts page.

AFRY is committed to protecting your privacy and keeping your personal data secure. We process personal data in accordance with the applicable laws, regulations and our privacy policy.

Our competencies