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Service & Support for industry clients

Do you need help with Service, Support or Maintenance in your facility?

For industry clients, AFRY has a fully operational Service & Support organization always available every day and night of the year. We cover all technical areas in the industry, from hardware to software. With a Support agreement with Service & Support you will always get help and support with your technical issues via remote access or on-site with short response time.   

Email our helpline - We always answer!

Advantages with AFRY Support Agreement

With AFRY Service and Support agreement you can avoid downtime and minimize production interruption. Our dedicated and professional support team with expertise in your industry or application, can quickly give advice and take action to maintain your availability and maximize uptime.

Supported Platforms

The AFRY Support services are available to a wide range of automation and IT platforms. No matter what platform you use, AFRY can ensure to provide efficient support. Examples of supported solutions: ABB; 800M, 800xA, Freelance, Sattline, all drives. Siemens; S5, S7, TIA, PCS7, WinCC, all servos. Mitsubishi. Beckhoff. InTouch. Siemens MindSphere IoT Platform. Siemens Opcenter MOM. All brands of robots. Microsoft Azure IoT Platform. Cloud Platforms (Azure, AWS, GCP). Manufacturing Execution System (MES). Integration Platforms. ERP systems. Finance systems. Other gerneral IT systems.

Custom Support Agreement

Choose a support agreement that suits your business needs.

  • Level 1: Support during office hours with remote access.
  • Level 2: Support during office hours with both remote access and on-site service.
  • Level 3: 24/7/365 Support agreement.
  • Custom Level: We can customise according to your specifications

 

Service & Support Helpline

We always answer!